OVERVIEW 
 
At The Peptide Lab , we pride ourselves on the clinical research, laboratory integrity, and rigorous testing behind every batch of our bioactive peptides. Because our formulations are temperature-sensitive and sealed for consumer safety, we maintain strict parameters regarding returns to ensure the absolute quality of our inventory.
1. 30-Day Return Window
We offer a 30-day return policy. You have exactly 30 days from the date your package is delivered to request a return or exchange. If 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.
2. Return Eligibility & Safety Conditions
To protect consumer health and prevent product degradation, we can only accept returns on items that meet the following strict conditions:
  • The product must be unopened, unused, and completely intact.
  • The original tamper-evident safety seal on the bottle or jar must be fully unbroken and unblemished.
  • The item must be in its original packaging.
  • You must provide the original receipt or proof of purchase.
Note: Due to the biological and fragile nature of peptide chains, we cannot accept returns on any product that has been opened, unsealed, or exposed to improper storage conditions.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged during transit, is defective, or if you received the incorrect formulation, contact our support team within 48 hours of delivery at support@thepeptidelab.eu
  • Please include your order number and clear photographs of the damaged packaging or incorrect items.
  • We will immediately ship a replacement batch or issue a full refund at no additional cost to you.
4. Return Process
To initiate a return, you must first contact our customer support team at support@thepeptidelab.eu Returns sent back to our laboratory facility without prior authorization will not be processed or refunded.
If your return is approved:
  1. We will email you detailed instructions on where to send your package.
  2. Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.
  3. We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refunds & Processing Time
Once your return is received at our facility, our quality control team will inspect the item to verify that the safety seal is fully intact.
  • We will notify you via email regarding the approval or rejection of your refund based on the inspection.
  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or payment method within 5 to 10 business days, depending on your banking institution.
6. Policy Updates & Contact
This policy is governed by our commitment to consumer safety and clinical standards. For any questions regarding your shipment, batch tracking, or order status, please reach out to us at:
  • Email: support@thepeptidelab.eu
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM